The Treasury has returned 12.8 million to taxpayers, almost 9% more than last year
The The Tax Agency has already returned 9.042 million euros to 12.814.000 taxpayers at the end of the 2023 Personal Income Tax (IRPF 2023) declaration campaign. 78.9% of the requested refunds in number and 66.6% in amount have already been paid.
The evolution of refunds paid (+6.4% in number and +8.9% in amount) is the result of the increase recorded in the refund requests of the taxpayers themselves. At the end of the campaign, 100,000 refunds have been submitted 24,013,000 declarations4.9% more than last year, and 67% of them (16,229,000) have a returnable amount.
In terms of filing methods, the ‘Le Llamamos’ plan for telephone filing is once again the main filing system with personalized assistance, with 1,128,000 declarations, 5.4% more than in the previous campaign and 57% of all presentations made with a personalized assistance to the taxpayer.
In addition, 831,000 declarations were submitted to the offices, 6.6% more than the previous year, so that, together, in the current campaign almost two million declarations have been made with direct and personalized help to the taxpayer. The taxpayer has a double alternative if he requires this. assistance modalitywith and without going to a physical office.
Thus, between the attention in offices and the ‘We Call You’ plan, almost two million declarations have been made with personalized assistance the taxpayer, of which around 25% correspond to people over 65 years of age.
presentations with the ‘app’
One more year, taxpayers continue Most of them file their returns online, with a total of 22,053,000 submitted through this channel in the campaign that is now ending, almost 92% of the total. Of these, more than 21,405,000 have been submitted through the Agency’s electronic headquarters, 4.3% more than the previous year, and the remaining 647,000 through the application mobile of the Agency, with new very strong growth in the year-on-year comparison (+23.3%).
Of the total number of declarations submitted with the ‘app’, 482,000 correspond to ‘filings’in one click’The rest are taxpayers who have been referred by the app to the AEAT website to make some modification and have returned to the application to complete the submission.
813,000 individualized responses
Taxpayers who require individual assistance are therefore increasingly using this powerful alternative to face-to-face assistance in offices. As well as the help provided by two digital assistance channels, the ‘Rent Virtual Assistant’ and the ‘Rent Informer’. In the last campaign, these channels offered taxpayers almost 515,000 responses with natural language to taxpayers’ questions through the ‘Assistant’, and another 260,000 through the ‘Informant’, with all the information structured by content blocks.
Likewise, taxpayers with doubts more specific or complex have been able to connect with specialists from the Comprehensive Digital Administration (ADI), who have attended more than 38,000 chats (45.7% more than the previous year). They have also had the traditional telephone channel for resolving tax queries, which during the campaign has handled more than 2,315,000 calls from different types of taxpayers.
23,000 corrections
One of the novelties of the campaign that is now ending is the launch of preventive notices by letter (in addition to Renta Web and the ‘app’) to the taxpayer to avoid errors and omissions that may subsequently lead to an eventual regularization by the Agency.
In line with the strategy of advancing voluntary compliance through preventive notices to avoid errors and omissions in the declaration, these letters were addressed to certain cases of taxpayers who had submitted their declaration modifying the information provided by the Agency, in order for them to assess whether or not they should submit a new one. supplementary statement adapting to the information available to the AEAT.
More than 23,000 taxpayers have rectified their declaration to date after receiving the preventive notice from the Tax Agency, thus avoiding a possible subsequent check by the Agency, the generation of interest and the imposition of possible penalties. For these taxpayers, the Renta Web system itself offers the proposal for a supplementary return with the data already incorporated.
Wealth Tax
In parallel to the Income Tax Campaign, the corresponding one has also been developed. Wealth Taxwhich had to be declared by those taxpayers with a tax to pay (after applying the corresponding deductions and bonuses) and also those without a tax to pay who last year had assets and rights with a value greater than two million euros.
At the end of the campaign, the following have been counted: almost 228,000 declarations of Assets and the amount to be paid has reached 1,911 million euros.
