Ibercaja increases the accessibility of cards, ATMs and TVP with new functionalities
Ibercaja It is advancing in the field of accessibility of its products and services, in accordance with national legislation (Law 11/2023) and European (Directive 2019/882 EU) and “in line with its commitment to Offer distribution channels of accessible products and services for all Its clients, “the entity has reported in a press release.
The Ibercaja cards have a notch on their side, which helps to know in what position insert the card into a cashier or TPV. In addition, they offer a minimum contrast between the background color of the card and the icons, numbers and printed wordsand the texts of pre -contractual and contractual documents have a font source and size that facilitates their reading.
Recently, with the aim of helping all users in the identification, understanding and use of cards, the bank offers the possibility of Incorporate a letter in your cards on your cards in your cards in Braille alphabet Indicative of the card product identifier: C for credit cards; D for debit cards; P for prepaid cards; and B for company cards.
On the back of the cards, as a novelty, a QR code That, by scanning it with the mobile device, it allows the customer to link directly to the website of the product of their card, where its characteristics and advantages are explained. In addition, All the elements that appear in the card plastic are explained to detail, In addition to a guide of how it is used as a means of payment in the different environments.
All Ibercaja card holders can request from now on the incorporation of these facilities for both new cards and existing.
At the same time, The bank has adapted the texts of the contractual card documents To ensure that the language is understandable, without exceeding a level of complexity greater than level B2 (high intermediate). Also the texts on the pages of the web on Ibercaja cards, as well as the letters that accompany them, will be progressively modified for Adjust the font sizes, Contrasts between text and background, spacing spaces and between paragraphs, as well as incorporating more videos or infographics and text alternatives into non -textual content, according to the new standard.
The entire ATM network improves accessibility
The 1,100 Ibercaja ATMs throughout the national territory have instructions for visual and auditory use; guided voice mode; headphone connection that guarantees privacy in the operation; high contrast mode; Inactivity and countdown notices and keys in Braille alphabet, among other profits.
Additionally, the ATMs and the Ibercaja.es website offer the demonstration mode that, with a formative purpose, It allows the customer to emulate the flow of the entire operator at the ATMs by card and fictional data, sailing through the operation screens and visualize the different options.
Simpler TPV and assistance technologies
In the field of TPVS, Ibercaja also has been considering the accessibility criteria in the development and update in the new Android terminals. Now, to ensure regulatory compliance and improve the experience of all users, it has adopted a series of measures such as the Incorporation of high contrast screens and legible sources; the simplification of the user interfaces of the terminals that favor the understanding of the instructions during the payment process; And the possibility of two payment modes for collection application with TPV for blind and for daltonics, with acoustic signs that reinforce visual communication.
Ibercaja has been working for more than three years strengthen the level of accessibility of your bank channelsas well as in the design of an internal structure that is the guarantor of the accessibility of the distribution channels of Ibercaja products and services in the long term.
